Shipping

Tip: To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information.

 

 *Please note that these are estimated delivery times only; therefore, Parallware is not guaranteeing delivery dates.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

When will it be shipped?

All items will be shipped within 48 hours upon receipt of payment (EXCEPT Saturday and Sunday, Public Holidays).

Parallware partners with FedEx、UPS、DHL... to provide shipping to our valued international customers.

International Shipping Rates:

International shipping fees are calculated at checkout

Free shipping packages will be delivered in 7-15 business days

You will receive an email notification once your order ships.

Allow approximately 3 – 5 business days (Monday – Friday) for tracking information to update.

Why did I receive only one item?

Our products are stored in different warehouses and we will ship them according to the development and location. As a result, your package may be sent through various sites, so delivery time and courier numbers may differ.

Can I receive a tracking number?

Yes, we provide a tracking service for each parcel and the courier bill number will be notified to your email address as soon as it is shipped.

Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 3 to 5 business days for tracking to start showing information.

Having issues with your delivery?

If you have any questions regarding the shipping and delivery of your order, please feel free to contact us at support@parallware.com, and we will be happy to assist you.

Weekends

Please remember that delivery time does not include weekends or holidays.

TAXES & DUTIES

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the recipient's responsibility and will not be covered by us here at Parallware. For further details of charges, don't hesitate to get in touch with your local customs office.